Refund policy
Brand Name: Taj Al Libaas
At Taj Al Libaas, we are committed to delivering premium festive wear crafted with quality and care. Every product undergoes strict quality checks before dispatch.
Please read our policy carefully before placing an order.
1. No Return Policy
All purchases made on our website are final.
We currently do not offer returns or exchanges once the product has been delivered.
Customers are strongly advised to:
-
Review product descriptions carefully
-
Refer to the size chart before ordering
-
Contact our support team for any pre-purchase queries
By placing an order, you agree to this policy.
2. Size Responsibility
Customers are solely responsible for selecting the correct size based on the size chart provided on the product page.
Taj Al Libaas will not be liable for incorrect size selection.
3. Damaged or Incorrect Product (Limited Exception)
In rare cases where:
-
You receive a damaged product, or
-
You receive an incorrect item
You must notify us within 24 hours of delivery.
To raise a claim, the following is mandatory:
-
Clear unboxing video (starting before opening the package)
-
Clear images of the product
-
Order details
Failure to provide proper unboxing proof will result in rejection of the claim.
If approved, we will offer a replacement of the same product (subject to stock availability).
No refunds will be issued.
4. Color Variation Disclaimer
Slight variations in color may occur due to lighting, photography, or screen resolution. Such differences do not qualify as defects.
5. Policy Acceptance
By purchasing from Taj Al Libaas, you acknowledge and agree to the terms stated in this Return & Exchange Policy.